Refund Policy
Your rights and our commitment to fair resolution
Effective: January 2025Refund Eligibility
At SmartNexus, we understand that sometimes our budget analysis platform might not meet your specific needs. We've designed our refund policy to be fair while protecting the integrity of our service.
- Refund requests must be submitted within 14 days of initial payment
- Account must show minimal usage (less than 5 budget analyses completed)
- No data export or report generation beyond trial limits
- Technical issues that prevent platform access despite our support efforts
Refund Process
Our refund process is straightforward and designed to resolve your concerns quickly. Here's exactly what happens when you request a refund:
Submit Request
Contact our support team at [email protected] with your account details and reason for refund. Include your original payment reference if available.
Account Review
We'll review your account usage within 48 hours during business days. Our team checks eligibility criteria and usage patterns to ensure fair processing.
Decision & Processing
Approved refunds are processed within 3-5 business days. You'll receive confirmation via email with expected timeframes for your payment method.
Refund Completion
Most refunds appear in your account within 5-10 business days, depending on your bank or payment provider. PayPal refunds typically process faster.
Non-Refundable Situations
While we aim to be accommodating, certain situations fall outside our refund policy. These exceptions help us maintain service quality for all users.
- × Requests made after 14-day eligibility period
- × Accounts showing extensive platform usage or data extraction
- × Dissatisfaction with analysis results that fall within normal service parameters
- × Violation of our terms of service or suspicious account activity
Processing Times by Payment Method
Credit card refunds: 5-10 business days • PayPal: 1-3 business days • Bank transfers: 7-14 business days • Cryptocurrency payments are non-refundable due to blockchain limitations
Need Help with Your Refund?
Our support team is here to help you understand this policy or assist with your refund request. We're committed to resolving issues fairly and promptly.